What it costs, in full. One licence covers your whole organisation. It is priced on homes — the homes you hold records against — not on how many people log in.

A home is one registered children's home — one Ofsted registration, one statement of purpose, one set of records. The licence covers 10 of them, with unlimited users, children and records inside those. A provider with three homes and a provider with 10 pay the same until the count moves.

Homes beyond the included 10 are £495 each per year, added at any point and charged pro-rata to your renewal date — so registering a home in month nine does not cost a full year for three months of use.

No. Users are unlimited on every licence. Records are only worth keeping if every member of staff on shift can write what happened while they remember it, and charging per head is the fastest way to end up with one shared login and no audit trail.

No — prices are shown excluding VAT, which is added at the prevailing UK rate at checkout.

Yes. Card is the default at checkout because it is the fastest route to being live the same day. If your finance process needs an invoice or a PO reference, get in touch before you buy and we will raise one.

The licence renews annually at the price in force when you renew, and we write to you before that date with the figure. Cancel automatic renewal any time before it and you will not be charged again — fees already paid for the current term are not refunded, which is set out in full in the refund policy.

Your records stay yours. Export them at any time while the licence is active — care plans, logs, visit reports and their evidence — and we would encourage doing that before a licence lapses rather than after. Records you are required to retain are your responsibility to hold, so export is built to produce a complete copy rather than a summary.